Before making an online purchase, please read the General Conditions of Sale, where you will find information regarding prices and delivery, for example.
To know how we use your personal information, please look at our Privacy Policy.
Do you prefer a personal touch? If so, our winemakers will be happy to answer your questions either by email or on the phone.
General Sales Policy
Our General Sales Policy provides answers regarding:
the legal obligations to comply with when placing an order
Legal Obligations
You must be at least 18 years of age to buy alcohol in Québec. Alcohol on this website can only be purchased by those of legal age. Anyone placing an order must be willing to show proof of age if asked to do so.
Prices
Prices shown do not include taxes.
Orders
Different wines can be combined when placing an order.
Payment
Online payment must be made by debit or credit card. We accept Visa and MasterCard.
As for orders placed over the phone, we will only deliver the goods once we receive payment which can be made by bank/electronic transfer, credit card or cheque.
Delivery
Delivery costs in the province of Québec are $25 for any order below $200 (before tax) and $40 for orders between $200 and $400. For orders over $400 to be delivered in its entirety to a single address, the delivery fee will be waived.
For delivery in the province of Québec, your order will be brought to you by a member of our team. We will contact you within 5 working days of placing your order to arrange a convenient date and time for your delivery. We aim for your wines to reach you within 3 working days of them leaving the vineyard.
Delivery costs in Canada (outside province of Québec) are $50 for any order below $200 (before tax) and $80 for orders between $200 and $400. For orders over $400 to be delivered in its entirety to a single address, the delivery fee will be waived.
We can only deliver to street addresses, not to PO boxes.
If you prefer to collect your order from the vineyard yourself, please select the Click and Collect option and you will avoid delivery charges. We will contact you within 5 working days of placing your order to arrange a convenient date and time for you to come by the vineyard to collect your wines.
If your order is urgent, please give us a call to discuss it.
The Vineyard’s Responsibility
Le Domaine Bergeville agrees to deliver undamaged bottles within the time frame stated in the Delivery section of our Terms and Conditions. However, despite our best efforts, we cannot guarantee ideal shipping conditions and the wine could be affected by transport.
The vineyard’s responsibility does not extend beyond the delivery. Once the order has been delivered, the vineyard’s responsibility ceases.
Claims
Should some of your bottles be damaged in transport, please inform us within 24 hours of delivery. You may be asked to return the damaged bottle(s) and return postage is the responsibility of the customer and will not be refunded. However, the replacement bottle(s) and its/their delivery will be the responsibility of the vineyard.
Customer Service
We could not be prouder of our wines and want to offer you the best products possible. However, creating sparkling wines is a complex and exacting process, and flawless quality control is unattainable. If part of your order is corked, contains unsightly sediment or is wrongly labelled, please give us a call to make us aware of the situation, within 6 months of your delivery date (please have the bottle number at hand).
Privacy Policy
Le Domaine Bergeville keeps a close eye on how your personal data is collected, used and stored. Outside sources, including payment platforms, may share some of your information with us which will then be added to our main database. All personal data remains strictly confidential: we will not share or sell your information to third parties.
When you fill in any of our online forms, you agree to the use of the given information to contact you to fulfil your requests, answer any queries, manage promotions and offer further details on our products and services.